gosumaker

Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return you’ll also need the receipt or proof of purchase.
You can always contact us for any return question at cryptogosumaker@protonmail.com

At gosumaker, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines the circumstances under which gosumaker may issue refunds and the process for requesting a refund.

Eligibility for Refund

  1. Service Not Rendered: If you have paid for a service but it has not been provided, or has been significantly delayed without a justified reason from our end.
  2. Non-conformity with Description: If the service provided significantly differs from the description provided on our website or through our customer service.
  3. Cancellation by Customer: If you cancel your request for a service before the work has begun.
  4. Technical Issues: If there are technical issues from our side that prevent the delivery of the service.

Non-Refundable Circumstances

  1. Customer Change of Mind: Refunds will not be provided for services if you change your mind after the work has commenced.
  2. Minor Deviations: Minor deviations from the expected outcome that do not significantly impact the final service.
  3. Customer-Supplied Errors: If the service matches the specifications you have provided but you are unsatisfied due to errors or inaccuracies in the information you provided.

Process for Requesting a Refund

  1. Contact Us: To request a refund, please contact us at [contact information]. Provide your order number, the reasons for the refund request, and any relevant documentation or evidence.
  2. Review Process: Our team will review your refund request. This process typically takes up to [number of days/weeks]. We may contact you to gather additional information or clarify the details of your request.
  3. Outcome Notification: Once we have reached a decision, we will inform you of the outcome. If your refund request is approved, the refund will be processed to the original method of payment within [number of days] of approval.

Exceptions and Special Circumstances

We understand that each case is unique. If you believe your situation warrants an exception, please provide a detailed explanation in your refund request, and we will consider it on a case-by-case basis.

Policy Modifications

gosumaker reserves the right to modify this Refund Policy at any time. We will post any policy changes on this page, and such changes will become effective immediately upon posting.

Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at gosumaker@proton.me

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bydarcystore@gmail.com.